Privacy Policy

Effective Date: 06/03/2025

Infinity Piano Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website infinity-piano-services.co.uk, use our services, or interact with us in other ways.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes information such as your name, email address, phone number, home address, and information about your piano, which you provide when filling out forms on our website, making a booking, or contacting us.

• Non-Personal Information: We may collect information about your usage of our website through cookies, web beacons, and similar tracking technologies. This information can include your IP address, browser type, device type, and pages you visit.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process transactions and fulfill service(s)

• To communicate with you, including responding to inquiries and providing customer support

• To send you marketing communications, updates, and promotional offers (if you have opted-in)

• To improve our website, services, and customer experience

• To comply with legal obligations

3. How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, or destruction. However, no method of data transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business and providing services to you. These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

We may also share your information if required by law, to comply with a legal process, or to protect our rights and property.

5. Your Choices

• Opt-Out of Marketing Communications: You can unsubscribe from our marketing communications by contacting us directly.

• Access and Update Your Information: You may access and update your personal information by contacting us.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. These websites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on this page with a new effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Infinity Piano Services
07367 207 175
info@infinity-piano-services.co.uk